Gentzo Support

Answers to common questions, and a way to reach us.

Common questions

I forgot my password

On the log in screen choose "Forgot your password?", enter your email, and use the 6-digit code we send you to choose a new password.

I was invited to a business

Choose "Have an invite?" on the log in screen and enter the email the invite was sent to and the code in it. Already have a Gentzo account? Accept the invitation in Settings → Invitations.

How do I cancel?

Settings → Manage billing → Cancel plan. See Refunds & cancellation for details.

How do I get Biz Builder?

Biz Builder is a one-time $199 add-on for your business. The business owner opens Biz Builder in the app and chooses "Unlock for $199"; it unlocks as soon as the payment goes through, for everyone in the business. It works while your subscription is active.

My agents aren't running

Check that your subscription is active (Settings → Subscription), that your AI provider key works (Settings → AI provider → Test), and look at the agent's latest run for the error.

Where is my data?

On your Mac, in the ~/.gentzo folder and the folders you linked. Our servers keep only your account, team and subscription.

Contact us

Email admin@oriontechenterprises.com or use the form below. Include the email address on your Gentzo account. We aim to reply within 48 hours.

Company

Orion Technology Enterprises, Inc.

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