Gentzo Terms & Conditions

Effective October 4, 2026. The agreement you accept when you create a Gentzo account.

These Terms are an agreement between you and Orion Technology Enterprises, Inc. ("Orion", "we", "us") for the Gentzo desktop app, its companion apps and the online services that support them (together, "Gentzo"). By creating an account or using Gentzo you agree to these Terms and to our Privacy Policy. If you use Gentzo for a business, you accept these Terms for that business and confirm you may do so.

1. Who can use Gentzo

  • You must be at least 18 years old and able to form a binding contract.
  • Keep your login details private. You're responsible for what happens under your account and in the business you own in Gentzo, including actions by people you add.
  • Give us accurate account information and keep it current.

2. The service

Gentzo runs AI agents on your Mac that work on your behalf on a schedule: reading data you connect, writing reports and files, and taking the actions you allow. Your agents, their data, reports and connected logins are stored on your Mac. Our servers handle your account, your team (people, roles and access) and your subscription.

We may change, improve or discontinue features. If we discontinue Gentzo entirely we'll give reasonable notice and stop charging you.

3. Subscription, free trial and billing

  • Gentzo costs $9.99 per month (plus any applicable taxes). One subscription, held by the business owner, covers everyone they add to their business.
  • New subscribers get a 30-day free trial, once per account. A payment card is required to start it.
  • Automatic renewal: unless you cancel before the trial ends, your card is charged $9.99 at the end of the trial and then every month on the same date until you cancel.
  • Payments are processed by Stripe. We don't receive or store your full card details.
  • If a payment fails, we and Stripe will retry. Access may be paused if payment isn't completed within a short grace period.
  • We may change the price with at least 30 days' notice. A new price applies from your next billing period after the notice; you can cancel before then.
  • Biz Builder is an optional add-on sold for a one-time payment of $199 per business, bought by the business owner. It isn't a subscription and doesn't renew. It can be used by everyone in that business while the business's Gentzo subscription (or trial) is active, and stays unlocked if you resubscribe later.
  • Fees charged by your AI provider (OpenAI, Anthropic, OpenRouter or others) are separate and are billed by that provider under its terms.

4. Cancellation and refunds

You can cancel at any time in the app under Settings → Manage billing. Cancelling stops future charges; you keep access until the end of the period you've paid for. Cancel during the free trial and you won't be charged. Refunds are described in our Refunds & Cancellation Policy.

5. Your responsibilities when using agents

  • You decide what agents can access and do: which folders and files you link, which websites and services you log in to, which AI provider and model they use, and which actions you approve. Review what you connect and what you approve.
  • AI output can be wrong, incomplete or out of date. Check agents' reports and actions before relying on them, especially for financial, legal, medical, employment or safety decisions.
  • Only connect data, accounts and services you're entitled to use, and follow the terms of those services and of your AI provider.
  • Don't use Gentzo to break the law, infringe others' rights, send spam, access systems without permission, harm or deceive people, or interfere with Gentzo or our servers.
  • Keep your own backups of important data.

6. Your content

You own your data and what your agents produce. You give us only the permissions we need to operate the service for you (for example, storing your account and team details). We don't claim ownership of your content and don't use it to train AI models.

7. Third-party services

Gentzo works with services we don't control, such as AI providers, the websites and business tools you connect, Stripe and Apple. Their terms and privacy policies apply to your use of them, and we aren't responsible for their availability, content or actions.

8. Our software and intellectual property

We grant you a personal, non-exclusive, non-transferable licence to install and use Gentzo while your account is in good standing. Gentzo, its design and its branding belong to Orion. Don't copy, resell, reverse engineer (except where the law allows) or remove notices from the software.

9. Suspension and termination

You may stop using Gentzo and delete your account at any time. We may suspend or end your access if you breach these Terms, don't pay, or use Gentzo in a way that risks harm to others or to the service. Sections that by their nature should survive (such as payment obligations, disclaimers and limits of liability) survive termination.

10. Disclaimers

Gentzo is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't promise that Gentzo or AI output will be accurate, uninterrupted or error-free, or that agents will complete every task.

11. Limitation of liability

To the extent the law allows, Orion won't be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to Gentzo is limited to the amount you paid us for Gentzo in the 12 months before the claim. Some jurisdictions don't allow these limits, so they may not fully apply to you.

12. Indemnity

You'll defend and indemnify Orion against claims arising from your content, the data and accounts you connect, your agents' actions you approved, or your breach of these Terms or the law.

13. Changes to these Terms

We may update these Terms. For material changes we'll tell you in the app or by email before they take effect, and the app may ask you to accept the new version. Continuing to use Gentzo after changes take effect means you accept them.

14. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Delaware, unless the law where you live gives you the right to bring claims elsewhere. We encourage you to contact us first so we can try to resolve any issue directly.

15. Contact

Orion Technology Enterprises, Inc. · admin@oriontechenterprises.com · Support

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